Cancellation and rescheduling policy

Any cancellation request must be submitted in writing through Inca's Paradise official customer service channels.

The valid date for calculating penalties or deductions will be the date and time when the company receives the request, not the date on which the traveler stopped using the service.

To process a cancellation, the client must provide at least:

• booking holder's name
• booking number or contracted service
• travel date
• reason for cancellation
• updated contact method

Refunds, when applicable, will be calculated based on the amount actually paid and will be subject to administrative costs, bank commissions, payment gateway fees, and non-recoverable third-party charges.

Not all services allow a full refund.

Deductions may apply for items such as:

• services already confirmed with third parties
• named or non-transferable tickets
• transport or lodging blocks
• payment processing commissions
• promotional or special-rate services.

Unless a specific service has a different condition informed at the time of sale, the following general reference will apply:

• more than 15 calendar days before the service: partial refund subject to operational deductions and non-recoverable charges
• between 7 and 14 calendar days before the service: reduced refund depending on commitments already assumed with providers
• less than 7 days before the service: the service may be considered fully or partially non-refundable

These conditions are general references and may become stricter when special train, entrance, holiday, peak season, or customized service rules apply.

Rescheduling requests are subject to availability and are not automatic.

When a service allows a date change, Inca's Paradise will evaluate the request based on:

• actual operational availability
• travel season
• current fare difference
• operator or provider penalties
• how far in advance the change is requested

The traveler must assume any fare difference, operational cost, or penalty not absorbed by the company.

If the traveler does not appear on the scheduled date, time, or meeting point, the service may be considered fully consumed.

In no-show cases, there will be no obligation to issue a refund or reschedule, unless the company expressly determines an exception for duly accredited reasons.

The following will also be considered a no-show when the traveler:

• voluntarily leaves a service already started
• arrives after the informed maximum tolerance time
• cannot board due to missing valid documentation
• does not respond to essential operational communications.

The following may be fully or partially non-refundable:

• tickets or passes issued on a named basis
• bookings confirmed for holidays or peak-demand dates
• promotions sold under final-sale conditions
• tailor-made services created for the traveler
• services already started or partially performed

When one component of a package is non-refundable, that condition will prevail over any general rule.

If the service cannot be provided or must be modified due to causes beyond Inca's Paradise control, such as extreme weather, road blockades, social conflicts, authority decisions, strikes, operational closures, or natural disasters, the company may offer reasonable alternatives subject to availability.

These alternatives may include:

• date change
• partial itinerary modification
• travel credit
• partial refund when applicable

The applicable solution will depend on the costs that can actually be recovered and the policies of the providers involved.

When a refund applies, the processing time will depend on the payment method used, the issuing bank, and the administrative validation of the case.

As a general reference, the process may take between 7 and 30 business days after internal approval of the request.

Inca's Paradise does not control the final bank posting times once the refund operation has been issued.