Service Policies

Every booking is subject to availability at the time of confirmation.

A booking is considered confirmed once the traveler receives a confirmation from Inca's Paradise and the corresponding payment or deposit has been registered, depending on the contracted service.

For some services, additional information may be required before confirming the operation, for example:

• full passenger name
• identity document or passport
• nationality
• service date
• pickup point or contact details
• special requirements informed in advance

If the information provided by the traveler is incorrect or incomplete, Inca's Paradise may request corrections before issuing the final confirmation.

Published or quoted rates may be expressed in Peruvian soles, U.S. dollars, or euros, depending on the sales channel and the service.

Unless expressly stated otherwise, the price includes only the services detailed in the booking confirmation.

The following are not automatically included:

• personal expenses
• meals not specified
• voluntary tips
• travel insurance
• entrance tickets not mentioned
• transfers not detailed
• costs caused by delays beyond the company's control

Promotions, discounts, and special fares are subject to validity periods, quotas, and specific conditions.

Each traveler is responsible for carrying valid and current documents required to travel and access the contracted services.

This includes, when applicable:

• national identity document
• passport
• permits for minors
• applicable immigration information
• proof required by operators or authorities

The traveler is also responsible for checking schedules, meeting points, and booking details before the service begins.

Loss of the service due to missing documentation, late arrival, incorrect information, or failure to follow operational instructions shall be the sole responsibility of the traveler.

Inca's Paradise may make reasonable adjustments to schedules, itinerary order, operators, transport units, or pickup points when there are operational, weather-related, logistical, or safety reasons.

When a change does not substantially alter the nature of the contracted service, it will be considered a valid operational modification.

If a service must be rescheduled for justified reasons, the traveler will be informed as soon as possible in order to coordinate an available alternative.

Some tourism services may be operated in whole or in part by third parties, such as carriers, accommodations, guides, local operators, or specialized providers.

In such cases, the traveler accepts that certain operating conditions and provider restrictions may also apply, as long as they have been reasonably informed.

Inca's Paradise acts as the organizer and commercial coordinator of the services offered, without assuming responsibility for events exclusively attributable to the third party when they are beyond its direct control.

Each traveler is responsible for their luggage and personal belongings throughout the service.

Travelers are advised to carry documents, money, electronic devices, and valuables with them at all times.

Inca's Paradise shall not be responsible for the loss, theft, damage, or misplacement of belongings when the event is not directly attributable to the company.

Likewise, the company may limit or suspend the provision of the service to passengers who display aggressive or reckless behavior or who compromise the safety of the group, staff, or third parties.

Service coordination may be carried out by email, phone, WhatsApp, or other contact channels provided by the traveler.

The client is responsible for keeping their communication channels active and checked before the trip.

Any special request must be informed with reasonable notice in order to evaluate its operational feasibility.

Responses to inquiries, changes, or incidents will be provided within service hours and according to the urgency of each case.